Frequently asked questions
If you currently have a question, the answer is probably here. If not, please contact us by clicking here.
How long does it take to receive an order?
Our average delivery times are 2 to 4 working days.
For some products, we deliver in less than a week.
To avoid high storage and labor costs, we work directly with our producers and have no intermediaries. This enables us to offer you really competitive prices compared to what you might find in a physical store.
Where do we deliver and what are the delivery costs?
We ship worldwide, and our shipping costs are FREE.
Where do we come from?
We are a French company. We ship directly from our producers in France, Spain, Italy, Switzerland and Asia.
Who delivers my item and what are the delivery times?
Your items are delivered via your local post office.
Items are delivered according to the terms and conditions of your local post office.
What happens if nobody's home?
Your parcel will be delivered to your nearest post office
I've entered the wrong delivery address. What should I do?
Don't panic, if your order has not yet been dispatched, contact us immediately and we'll be happy to update your information. Otherwise, in accordance with our terms and conditions, once an order has been dispatched from our warehouse, no further changes can be made.
My order is missing some items. Where are they?
We work with several suppliers, so when you place an order, each supplier is responsible for a particular product. If you order 5 different items, you will receive 5 different parcels, which will arrive at different times (some faster, some slower). On the other hand, if you order the same product 3 times, they will all be sent in 1 parcel.
How do I apply my promotion code?
Once you have done this, validate your selection by clicking on "Payment". The payment page will open and you can take full advantage of the offer by entering the code, which will automatically apply the discount.
Example: A promotion is available on the site "Buy Product A, get Product B for free" with the code "PROMO". I select Product A as well as Product B, which corresponds to a predefined selection of items. Both items are now in my basket, and I can click on the "Payment" button and enter my "PROMO" code in the next step.