REFUND POLICY

Preamble:

Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also preferably be in the original packaging.

The above admission will be different if your item is faulty or damaged on receipt of the parcel, in which case please follow the procedure outlined in the exchange section (below)

 

Section 1 - Refunds (if applicable):

Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also inform you if your refund has been approved or rejected.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain time frame.

 

Section 2 - Late or Missing Refunds (if applicable):

If you have not yet received a refund, check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially released.

Then contact your bank. There is often processing time before a refund is posted.

If you have done all this and still have not received your refund, please contact us via the "Contact Us" page.

 

Section 3 - Sale Items (if applicable):

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

 

Section 4 - Exchange (if applicable):

We will only replace items if they are faulty and/or damaged. If you need to exchange it for the same item, please send us an email via the "Contact Us" page.

In this email, please include the order number (or a copy of the invoice) and proof (a photo or video of the defective and/or damaged items) and send your item to the address on the package. 

 

Section 5 - Delivery:

To return your product, you must contact us on the "Contact Us" page

Customer Address 

You will be responsible for paying your own shipping costs to return your item. Shipping charges are not refundable. If you receive a refund, the return postage will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary. (10-15 working days)

If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.